Qualities You Should Look for in a Townsville Plumber

It gets seriously hot in the city of Townsville being north of Australia and our need for water does not drop one bit. With the recent water restrictions finally being removed, it’s essential that we don’t use this opportunity to start wasting water on menial tasks. As a plumbing company that is based in Townsville, we understand that using water is one thing, but keeping your waterworks working is another.

When your water isn’t working, it is a nightmare, and it becomes essential to get it fixed as soon as possible. We are here to tell you that as plumbers, most know what they are doing when it comes to your piping, but the best plumbers in Townsville are the ones that have other qualities outside of the regular plumbing professional that mark the signs of a professional true to the trade.

If you are going to hire someone to fix up your home, you want to make sure you are getting the best in the industry. Someone who not only understands what they are doing (which is a must!), but a team that treats their customers with the same level of respect they do with their tools. Now it is pretty easy to recognise the work of a plumber by just checking if it is working or still broken, but how do you observe the qualities that are not as obvious? We’ve listed a few that we think help set apart the best from the rest.

1. They respect your household.

A plumber could spend an hour or seven in your home each day, but you are the one who has to put up with any mess and live in there. Understandably, a job must get done at some point, but respect for the household is of utmost importance. Being careful of dirty boots on carpet or requesting movement of objects to prevent any damage. The kind of care that the company you choose to hire will determine this quality in particular.

2) They come prepared.

Having the right tools for the right job is what you would call a professional. Upon quoting or arrival, they should have an excellent idea of the type of equipment required. If it is necessary midway, no excuses are to be made, and they can always request it in a timely fashion, as long as this is mentioned upfront and early to prevent any delays in completion.

3. They are licensed and accredited.

Unfortunately, in Townsville, there are plenty of plumbers showing up without proper licensing and are not insured for their work. Now, this can often mean that they can quote and do the work for much cheaper, but you are not protected by any faults they make in their job upon completion. We have seen many problems that have gone as far as having the whole house completely flooded. Be sure to ask your plumbers if they are licensed and that their documentation is valid. Get it right on the first go, so you don’t have a broken home down the line.

In Townsville, with the rise of plumbers growing in the industry, it can get a bit tough to decide who to choose to come to complete your work. We recommend that you look above and determine the right qualities a plumber should have before you agree to any work performed. As plumbers based in Townsville, we are always happy to be your go-to team and look forward to completing your work with the highest level of regards to you and your property. Contact the team at Horizon Plumbing NQ and let’s get to work!

Residential vs. Commercial Plumbers

Often, when there are burst pipes, clogged washrooms and plumbing emergencies, people are stuck distinguishing between residential and commercial plumbing services. Many people expect that a commercial plumbing contractor should automatically be able to deal with a residential plumbing issue. After all, to a typical individual, aren’t the pipes, sinks and other appliances in kitchens and bathroom similar in both residential and commercial buildings?

It can be challenging for a novice to differentiate a commercial plumber from a residential plumbing contractor. However, the fact is that while there are of course several similarities, there is a significant difference between the two. Bellow are differences between residential & commercial plumbing.


The significant difference between commercial and residential plumbing is the type of architecture. Residential plumbers deal with homes which have simple designs whereas commercial plumbers work with industrial building and even multi-story business centres. Houses have pretty simple plumbing layouts, and plumbers are often able to identify problems and make repairs quickly. On the other hand, an industrial plant will have a sophisticated plumbing system with dozens of pipes. A commercial plumber is therefore adept at dealing with complex plumbing systems as compared to a residential plumber.

Number Of People

In a home, there are only a handful of people using the system. In a commercial property, there are hundreds of people using the system; you will find various plumbing amenities being used on separate floors 100+ times a day. Therefore, it can be challenging for a residential plumber to tackle commercial septic issues.


Emergency septic issues at home are not as costly or complex as is the case in a commercial setting. Moreover, while residential plumbing issues are rarely life-threatening, a burst pipe in an industrial or commercial building can be catastrophic. As a result, commercial plumbers must be vigilant and ready to tackle emergencies to prevent costly damages and even prevent life-threatening situations.

Now that you have some perspective of the differences between a residential and a commercial plumber, never assume that all plumbers are equal. A certified commercial plumber will usually have undergone more rigorous training and testing than a residential plumber. Also, some codes only apply to industrial and commercial buildings. Bottom line, it is imperative to recognise the difference as part of your due diligence when hiring a plumbing contractor.